The influence of job satisfaction on organizational commitment and quality of inpatient services: Study at the Wangaya Regional General Hospital, Denpasar City

Ida Ayu Gede Swarini Putri; Desak Ketut Sintaasih; Wayan Gede Supartha; I Gede Riana

doi:10.21744/ijbem.v5n1.1854

Authors

Ida Ayu Gede Swarini Putri
putriswarini@gmail.com
Faculty of Economics and Business, Udayana University, Denpasar, Bali, Indonesia
Desak Ketut Sintaasih Faculty of Economics and Business, Udayana University, Denpasar, Bali, Indonesia
Wayan Gede Supartha Faculty of Economics and Business, Udayana University, Denpasar, Bali, Indonesia
I Gede Riana Faculty of Economics and Business, Udayana University, Denpasar, Bali, Indonesia

Keywords:

influence, inpatient services, job satisfaction, organizational commitment, service quality

Abstract

The purpose of this study was to examine the effect of job satisfaction on organizational commitment, examine the effect of job satisfaction on service quality, examine the effect of organizational commitment on service quality, and to examine the mediation of Organizational Commitment on Job Satisfaction on Service Quality at the Wangaya Regional General Hospital. To examine the effect of job satisfaction on service quality at the Wangaya Regional General Hospital, this study used 135 Wangaya Hospital employees, especially those who served in the inpatient room as respondents using Path Analysis. The results of this study indicate that job satisfaction has a positive effect. and significant on service quality, job satisfaction has a positive and significant effect on organizational commitment, and organizational commitment is able to mediate the effect of job satisfaction on service quality at the Wangaya Regional General Hospital.

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