DIAH, J. M.; FAHRIZAL, M.; HERDIANSYAH, D. Customer Relationship Management (CRM) analysis in enhancing customer loyalty in the digital age. International journal of business, economics and management, [S. l.], v. 8, n. 2, p. 86-92, 2025. DOI: 10.21744/ijbem.v8n2.2391. Disponível em: https://sloap.org/journal/index.php/ijbem/article/view/2391. Acesso em: 3 may. 2026.