Octaviana, B. C., Isnurhadi, I., Shihab, M. S. and Widiyanti, M. (2023) “The effect of service quality on customer loyalty: A case study at AXA Mandiri Palembang”, International journal of social sciences, 6(3), pp. 159-167. doi: 10.21744/ijss.v6n3.2173.