Effect of job attitude, subjective norm and perceived behavior control on employee intention to quit

  • Ida Ayu Gita Dwi Sasmita Udayana University, Denpasar, Indonesia
  • Putu Saroyeni Piartrini Udayana University, Denpasar, Indonesia
Keywords: intention, job attitude, perceived behavior control, quit, subjective norms


Termination of employees from the company is preceded by an employee intention to quit. Job attitude is one of the factors that explain the intention or perception adopted by someone both positive and negative towards employee behavior. Subjective norms are people's perceptions. Perceived behavioral control is a belief in the capabilities and resources they have so they feel they have the opportunity to work elsewhere. The purpose of this study is to determine the effect of Attitude on Work, Subjective Norms, and Perceived Behavior Control on Intention to Quit. This study used 85 permanent employees at Asana Agung Putra Bali Hotel as respondents with data analysis techniques using multiple linear regression analysis techniques. The results showed that Job attitude had a significant positive effect on the intention to quit, subjective norms had a significant positive effect on the intention to quit, and perceived behavior control had a significant positive effect on the intention to quit.


Download data is not yet available.


Abrams, D., Ando, K., & Hinkle, S. (1998). Psychological attachment to the group: Cross-cultural differences in organizational identification and subjective norms as predictors of workers' turnover intentions. Personality and Social psychology bulletin, 24(10), 1027-1039. https://doi.org/10.1177%2F01461672982410001

Abrams, D., Hinkle, S., & Tomlins, M. (1999). Leaving Hong Kong?: The roles of attitude, subjective norm, perceived control, social identity and relative deprivation. International Journal of Intercultural Relations, 23(2), 319-338. https://doi.org/10.1016/S0147-1767(98)00041-8

Ajzen, I. (2005). Attitudes, personality, and behavior. McGraw-Hill Education (UK).

Appollis, V. P. (2010). The relationship between intention to quit, pyschological capital and job satisfaction in the tourism industry in the Western Cape (Doctoral dissertation, University of the Western Cape).

Brouwer, S., Krol, B., Reneman, M. F., Bültmann, U., Franche, R. L., van der Klink, J. J., & Groothoff, J. W. (2009). Behavioral determinants as predictors of return to work after long-term sickness absence: an application of the theory of planned behavior. Journal of occupational rehabilitation, 19(2), 166-174.

Clark, C. R., Doraszelski, U., & Draganska, M. (2009). The effect of advertising on brand awareness and perceived quality: An empirical investigation using panel data. Qme, 7(2), 207-236.

DH, S. K., Rustam, A., & Partini, P. (2007). Hubungan antara persepsi terhadap kecenderungan kepemimpinan otoriter dengan intensi turn over. Indigenous: Jurnal Ilmiah Psikologi. https://doi.org/10.23917/indigenous.v0i0.4713

Dominguez, L. C., Stassen, L., de Grave, W., Sanabria, A., Alfonso, E., & Dolmans, D. (2018). Taking control: Is job crafting related to the intention to leave surgical training?. PloS one, 13(6), e0197276. https://doi.org/10.1371/journal.pone.0197276

Fishbein, M., Jaccard, J., Davidson, A. R., Ajzen, I., & Loken, B. (1980). Predicting and understanding family planning behaviors. In Understanding attitudes and predicting social behavior. Prentice Hall.

Foltz, C. B., Newkirk, H. E., & Schwager, P. H. (2016). An empirical investigation of factors that influence individual behavior toward changing social networking security settings. Journal of theoretical and applied electronic commerce research, 11(2), 1-15. https://doi.org/10.4067/S0718-18762016000200002

Francis, J., LaFond, R., Olsson, P. M., & Schipper, K. (2004). Costs of equity and earnings attributes. The accounting review, 79(4), 967-1010. https://doi.org/10.2308/accr.2004.79.4.967

Harbison, F. H. (1973). Human resources as the wealth of nations.

Hidayat, R., & Budiatma, J. (2018). Education and job training on employee performance. International Journal of Social Sciences and Humanities, 2(1), 171-181. https://doi.org/10.29332/ijssh.v2n1.140

Jehanzeb, K., Rasheed, A., & Rasheed, M. F. (2013). Organizational commitment and turnover intentions: Impact of employee's training in private sector of Saudi Arabia. International Journal of Business and Management, 8(8), 79. https://doi.org/10.5539/ijbm.v8n8p79

Judge, T. A., & Kammeyer-Mueller, J. D. (2012). Job attitudes. Annual review of psychology, 63, 341-367. https://doi.org/10.1146/annurev-psych-120710-100511

Kawiana, I. G. P., Dewi, L. K. C., Martini, L. K. B., & Suardana, I. B. R. (2018). The influence of organizational culture, employee satisfaction, personality, and organizational commitment towards employee performance. International Research Journal of Management, IT and Social Sciences, 5(3), 35-45.

Kim, D. J., Ferrin, D. L., & Rao, H. R. (2003). Antecedents of consumer trust in B-to-C electronic commerce. AIS.

Korry, P. D. P., Yulianti, N. M. D. R., & Yunita, P. I. (2017). Increase the attractiveness of local fruits to buying intention of hedonic consumers in bali. International Research Journal of Management, IT and Social Sciences, 4(6), 10-16.

Kusumanegara, I. S., Asmony, T., & Numayanti, S. (2018). Work-family conflict on turnover intention regarding work stress as intervening variable. International Journal of Social Sciences and Humanities, 2(2), 141-154. https://doi.org/10.29332/ijssh.v2n2.153

Lee, T. H., Gerhart, B., Weller, I., & Trevor, C. O. (2008). Understanding voluntary turnover: Path-specific job satisfaction effects and the importance of unsolicited job offers. Academy of Management Journal, 51(4), 651-671. https://doi.org/10.5465/amr.2008.33665124

Loi, R., Hang‐Yue, N., & Foley, S. (2006). Linking employees' justice perceptions to organizational commitment and intention to leave: The mediating role of perceived organizational support. Journal of Occupational and Organizational Psychology, 79(1), 101-120. https://doi.org/10.1348/096317905X39657

Mangkuprawira, S. dan AV Hubeis, 2007. Manajemen Mutu Sumber Daya Manusia. Penerbit Ghalia Indonesia, Bogor.

Martini, L. K. B., Suardana, I. B. R., & Astawa, I. N. D. (2018). Dimension Effect of Tangibles, Reliability, Responsiveness, Assurance, Empathy, Leadership towards Employee Satisfaction. International Research Journal of Management, IT and Social Sciences, 5(2), 210-215.

Mobley, W. H. (1986). Pergantian karyawan: sebab-akibat dan pengendaliannya. Pustaka Binaman Pressindo.

Ologunde, A. O., Asaolu, T. O., & Elumilade, D. O. (2003). Labor Turnover among University Teachers in Southwestern Nigeria-Issue, Solution and Lesson.

Pertl, M., Hevey, D., Thomas, K., Craig, A., Ní Chuinneagáin, S., & Maher, L. (2010). Differential effects of self-efficacy and perceived control on intention to perform skin cancer-related health behaviours. Health education research, 25(5), 769-779. https://doi.org/10.1093/her/cyq031

Schalk, R., & Van Rijckevorsel, A. (2007). Factors influencing absenteeism and intention to leave in a call centre. New Technology, Work and Employment, 22(3), 260-274. https://doi.org/10.1111/j.1468-005X.2007.00198.x

Tan, M., & Teo, T. S. (2000). Factors influencing the adoption of Internet banking. Journal of the Association for information Systems, 1(1), 5.

Trevor, C. O. (2001). Interactions among actual ease-of-movement determinants and job satisfaction in the prediction of voluntary turnover. Academy of management journal, 44(4), 621-638. https://doi.org/10.5465/3069407

Verplanken, B., & Holland, R. W. (2002). Motivated decision making: effects of activation and self-centrality of values on choices and behavior. Journal of personality and social psychology, 82(3), 434. https://psycnet.apa.org/doi/10.1037/0022-3514.82.3.434

Williams, E. S., Konrad, T. R., Scheckler, W. E., Pathman, D. E., Linzer, M., McMurray, J., ... & Schwartz, M. (2000). The effects of job satisfaction and perceived stress on the physical and mental health and withdraw intentions of physicians. In Academy of Management Proceedings (Vol. 2000, No. 1, pp. C1-C6). Briarcliff Manor, NY 10510: Academy of Management.

Wu, S. I., & Chen, Y. J. (2014). The impact of green marketing and perceived innovation on purchase intention for green products. International Journal of Marketing Studies, 6(5), 81. https://doi.org/10.5539/ijms.v6n5p81

Yakasai, A. B. M., & Jusoh, W. J. W. (2015). Testing the Theory of Planned Behavior in determining intention to use digital coupon among university students. Procedia Economics and Finance, 31, 186-193. https://doi.org/10.1016/S2212-5671(15)01145-4

Yunita, P. I., & Saputra, I. G. N. W. H. (2019). Millennial generation in accepting mutations: Impact on work stress and employee performance. International Journal of Social Sciences and Humanities, 3(1), 102-114. https://doi.org/10.29332/ijssh.v3n1.268

How to Cite
Sasmita, I. A. G. D., & Piartrini, P. S. (2019). Effect of job attitude, subjective norm and perceived behavior control on employee intention to quit. International Research Journal of Management, IT and Social Sciences, 6(5), 89-94. https://doi.org/10.21744/irjmis.v6n5.702