DEVI, A. A. D. T.; YASA, N. N. K. The role of customer satisfaction in mediating the influence of service quality and perceived value on brand loyalty. International research journal of management, IT and social sciences, [S. l.], v. 8, n. 3, p. 315–328, 2021. DOI: 10.21744/irjmis.v8n3.1786. Disponível em: https://sloap.org/journals/index.php/irjmis/article/view/1786. Acesso em: 19 may. 2025.