SETYOWIDODO, Y.; WAHAB, Z.; SHIHAB, M. S.; WIDIYANTI, M. The effect of e-service quality dimensions on BCA mobile user satisfaction at PT. Bank Central Asia, Tbk KCU Palembang. International research journal of management, IT and social sciences, [S. l.], v. 8, n. 4, p. 258–266, 2021. DOI: 10.21744/irjmis.v8n4.1876. Disponível em: https://sloap.org/journals/index.php/irjmis/article/view/1876. Acesso em: 16 jul. 2024.