KARIMAN, A.; WAHAB, Z.; SHIHAB, M. S.; NATALISA, D. The effect of E-CRM on customer loyalty with customer satisfaction as a mediation variable: Study of users of BNI Direct South Sumatra. International research journal of management, IT and social sciences, [S. l.], v. 9, n. 3, p. 375–385, 2022. DOI: 10.21744/irjmis.v9n3.2089. Disponível em: https://sloap.org/journals/index.php/irjmis/article/view/2089. Acesso em: 16 jul. 2024.