SAPUTRA, M. R.; WIDIYANTI, M.; SHIHAB, M. S.; MAULANA, A. The influence of service quality from PT Kereta Api Indonesia (Persero) on customer satisfaction at PT Bukit Asam Tbk. International research journal of management, IT and social sciences, [S. l.], v. 11, n. 6, p. 236–242, 2024. DOI: 10.21744/irjmis.v11n6.2476. Disponível em: https://sloap.org/journals/index.php/irjmis/article/view/2476. Acesso em: 16 apr. 2026.