AL-KAABI, F. Exploring the impact of wait times and service delays on patient engagement and trust in healthcare facilities. International research journal of management, IT and social sciences, [S. l.], v. 13, n. 1, p. 13–29, 2025. DOI: 10.21744/irjmis.v13n1.2577. Disponível em: https://sloap.org/journals/index.php/irjmis/article/view/2577. Acesso em: 10 feb. 2026.