CHITRA, S.; SHOBANA, E. A study on customer satisfaction on online marketing in india. International research journal of management, IT and social sciences, [S. l.], v. 4, n. 1, p. 106–113, 2017. Disponível em: https://sloap.org/journals/index.php/irjmis/article/view/443. Acesso em: 9 jun. 2026.