YASA, I. K. The implementation of total quality management (TQM) in housekeeping department of W Bali-Seminyak: A case study in housekeeping department. International research journal of management, IT and social sciences, [S. l.], v. 6, n. 2, p. 22–30, 2019. DOI: 10.21744/irjmis.v6n2.603. Disponível em: https://sloap.org/journals/index.php/irjmis/article/view/603. Acesso em: 16 jul. 2024.