MARTINI, L. K. B.; SUARDANA, I. B. R.; ASTAWA, I. N. D. Dimension Effect of Tangibles, Reliability, Responsiveness, Assurance, Empathy, Leadership towards Employee Satisfaction: A University in Bali. International research journal of management, IT and social sciences, [S. l.], v. 5, n. 2, p. 210–215, 2018. Disponível em: https://sloap.org/journals/index.php/irjmis/article/view/76. Acesso em: 16 jul. 2024.