Setyowidodo, Yohannes, Zakaria Wahab, Muchsin Saggaf Shihab, and Marlina Widiyanti. “The Effect of E-Service Quality Dimensions on BCA Mobile User Satisfaction at PT. Bank Central Asia, Tbk KCU Palembang”. International research journal of management, IT and social sciences 8, no. 4 (June 26, 2021): 258–266. Accessed July 16, 2024. https://sloap.org/journals/index.php/irjmis/article/view/1876.