The  impact of emotional intelligence, organizational commitment, and organizational citizen behavior on employee performance: A case study of Bank Sumsel Babel Assistant Branch Sungsang

Mediansyah Putra; Marlina Widiyanti; Muhammad Yusuf; Mohamad Adam

doi:10.21744/ijhla.v6n1.2227

Authors

Mediansyah Putra Sriwijaya University, Palembang, Indonesia
Marlina Widiyanti
marlinawidiyanti@fe.unsri.ac.id
Sriwijaya University, Palembang, Indonesia
Muhammad Yusuf Sriwijaya University, Palembang, Indonesia
Mohamad Adam Sriwijaya University, Palembang, Indonesia

Keywords:

emotional intelligence, employee performance, organizational citizen behavior, organizational commitment

Abstract

This research aims to determine the impact of emotional intelligence, organizational commitment, and organizational citizen behavior on the performance of employees at Bank Sumsel Babel Assistant Branch Sungsang. The population and sample in this study were all operators at Bank Sumsel Babel Assistant Branch Sungsang in 2023, totaling 39 employees, using a census method in sample determination. The results of multiple linear regression analysis show that emotional intelligence, organizational commitment, and organizational citizen behavior positively and significantly affect employee performance. Emotional intelligence requires a role for supervisors in providing work motivation to employees. The lack of motivation from supervisors makes employees face challenges in solving existing problems and not being allowed to express their opinions. Organizational commitment indicates that employees have contributed well, so the company needs to provide rewards to employees who perform well and excel. Organizational citizen behavior highlights the role of supervisors and company management in providing opportunities for employees to contribute to the company's development by offering training and education to higher levels.

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