Understanding the experience of online community interaction with boarding school services
Keywords:
boarding schools, Covid-19 communication, online element approach, online interaction experienceAbstract
The purpose of this study was to understand the experiences of some link boarding school users in Indonesia. Along with the development of Covid-19, the general public has increasingly reacted through online means for purposes with boarding school administrators. It is one of the benefits of advancing mobile technology and its adoption by many consumers, making it essential for corporate organizations to redesign interaction and service delivery during the Covid-19 season and students' return—ability to achieve the best online user experience. Survive in today's competition. To facilitate understanding, some consumers interact with this school, a series of literature reviews, and various sources of information so that the authors get the required data. After the data was collected, then the analysis is carried out by taking a descriptive analysis approach until these findings are valid and reliable. It was proven that the online public experience includes every point of contact (social media, websites, applications) that the customer chooses to interact with several schools through various social network platforms or online social networks, giving the impression that some boarding schools have not been able to serve their consumers.
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