Social support model to reduce employee anxiety in the new normal era
Keywords:
anxiety, covid-19, hospital, social supportAbstract
The purpose of this study was to determine and analyze (1) social support for employees of (Badan Rumah Sakit Umum Daerah) BRSUD Tabanan Regency to reduce anxiety in dealing with Covid-19; (2) obstacles in getting social support to reduce the anxiety of BRSUD Tabanan Regency employees in dealing with Covid-19; and (3) a social support model that can be applied to reduce the anxiety of BRSUD Tabanan Regency employees in dealing with Covid 19. The research method used is qualitative. The results showed (1) social support for employees of BRSUD Tabanan Regency to reduce anxiety in dealing with Covid-19 including emotional support; instrumental support; information support; and award support; (2) Barriers to getting social support to reduce the anxiety of BRSUD Tabanan Regency employees in dealing with Covid-19 include obstacles from emotional support; barriers from instrumental support, barriers from information support; and barriers from reward support; and (3) Social support models that can be applied to reduce the anxiety of BRSUD Tabanan Regency employees in dealing with Covid-19 are formulated based on facts and fears of being infected with Covid-19.
Downloads
References
Abro, A. H., Klein, M. C., & Tabatabaei, S. A. (2015, June). An agent-based model for the role of social support in mood regulation. In International Conference on Practical Applications of Agents and Multi-Agent Systems (pp. 15-27). Springer, Cham.
Aguiar-Quintana, T., Nguyen, H., Araujo-Cabrera, Y., & Sanabria-Díaz, J. M. (2021). Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience. International Journal of Hospitality Management, 94, 102868. https://doi.org/10.1016/j.ijhm.2021.102868
Agung, I. M. (2020). Memahami Pandemi Covid-19 Dalam Perspektif Psikologi Sosial. Psikobuletin: Buletin Ilmiah Psikologi, 1(2), 68-84.
Andriani, M. (2018). Pengaruh Etos Kerja dan Kedisiplinan terhadap Kinerja Karyawan. (JMK) Jurnal Manajemen dan Kewirausahaan, 3(1), 25-32.
Astiti, M. W., & Surya, I. B. K. (2020). The role of organizational commitments in mediating the effect of work motivation and job satisfaction towards turnover intention on nurses private hospital. International Research Journal of Management, IT and Social Sciences, 8(1), 25-34.
Chiu, Y. L., Chung, R. G., Wu, C. S., & Ho, C. H. (2009). The effects of job demands, control, and social support on hospital clinical nurses' intention to turn over. Applied Nursing Research, 22(4), 258-263. https://doi.org/10.1016/j.apnr.2008.02.006
Chou, P. (2015). The effects of workplace social support on employee’s subjective well-being. European Journal of Business and Management, 7(6), 8-19.
Cohen, S. (2004). Social relationships and health. American psychologist, 59(8), 676.
Ell, K. (1996). Social networks, social support and coping with serious illness: The family connection. Social science & medicine, 42(2), 173-183. https://doi.org/10.1016/0277-9536(95)00100-X
Gottlieb, B. H., & Bergen, A. E. (2010). Social support concepts and measures. Journal of psychosomatic research, 69(5), 511-520. https://doi.org/10.1016/j.jpsychores.2009.10.001
Habibi, A. (2020). Normal Baru Pasca Covid-19. ADALAH, 4(1).
Haslam, C., Atkinson, S., Brown, S. S., & Haslam, R. A. (2005). Anxiety and depression in the workplace: effects on the individual and organisation (a focus group investigation). Journal of affective disorders, 88(2), 209-215. https://doi.org/10.1016/j.jad.2005.07.009
Heinrichs, M., Baumgartner, T., Kirschbaum, C., & Ehlert, U. (2003). Social support and oxytocin interact to suppress cortisol and subjective responses to psychosocial stress. Biological psychiatry, 54(12), 1389-1398. https://doi.org/10.1016/S0006-3223(03)00465-7
Idayanti, E., Ayu, I. D. A., & Piartrini, P. S. (2020). The Effects of Communication, Competency and Workload On Employee Performance in Hotel Puri Saron, Seminyak, Kuta, Bali. American Journal of Humanities and Social Sciences Research, 4(6), 29-37.
Iskandarsyah, A., & Yudiana, W. (2020). Informasi COVID-19, Perilaku Sehat Dan Kondisi Psikologis Di Indonesia. Laporan Survei. Fakultas Psikologi Universitas Padjajaran.
Johnson, D. W., & Johnson, R. T. (1994). Leading the cooperative school. Edina, MN: Interaction Book Company.
Kim, S. W., & Su, K. P. (2020). Using psychoneuroimmunity against COVID-19. Brain, behavior, and immunity, 87, 4-5. https://doi.org/10.1016/j.bbi.2020.03.025
Ko, H. C., Wang, L. L., & Xu, Y. T. (2013). Understanding the different types of social support offered by audience to A-list diary-like and informative bloggers. Cyberpsychology, Behavior, and Social Networking, 16(3), 194-199.
Mendoza, I. D. C., & Rodríguez, M. A. Y. Role of the professor in times of COVID-19. International Research Journal of Engineering, IT and Scientific Research, 6(6), 37-44.
Muhadjir, N. (2015). Metologi Penelitian Kualitatif. Yogyakarta: Rakesarasin.
Mustapa, N. S., Noor, K. M., & Mutalib, M. A. (2019). Social support and career motivation in public service. International Journal of Academic Research in Business and Social Sciences, 9(2), 1034-1043.
Putra, P. S. P., & Susilawati, L. K. P. A. (2018). Hubungan antara dukungan sosial dan self efficacy dengan tingkat stres pada perawat di rumah sakit umum pusat Sanglah. Jurnal Psikologi Udayana, 5(1), 145-157.
Sarafino, E. P. (2015). Health Psychology: Biosychological Introduction. Translated by Ahmadi Abhari SA, Eftekhar Ardebili H, Jazayeri A, Shafiei F, Ghavamian P, Garmaroudi GR. Tehran: Roshd.
Savitsky, B., Findling, Y., Ereli, A., & Hendel, T. (2020). Anxiety and coping strategies among nursing students during the covid-19 pandemic. Nurse Education in Practice, 46, 102809. https://doi.org/10.1016/j.nepr.2020.102809
Smet, B. (2018). Psikologi Kesehatan. Penerjemah: Bagus Wismanto. Jakarta: PT. Grasindo.
Spielberger, C. D., Gorsuch, R. L., Lushene, R., Vagg, P. R., & Jacobs, G. A. (2003). Manual for the State-Trait Anxiety Inventory. California: Consulting Psychologists Press.
Stapleton, J. N., Lox, C. L., Gapin, J. I., Pettibone, J. C., & Gaudreault, K. L. (2015). Social support as a stage specific correlate of physical activity. Graduate Journal of Sport, Exercise, and Physical Education Research, 3, 63-79.
Sudarmo, S. (2020). Leadership and Human Resource Management: Response to the COVID-19 Outbreak. International Research Journal of Management, IT and Social Sciences, 7(6), 167-174.
Tetro, J. A. (2020). Is COVID-19 receiving ADE from other coronaviruses?. Microbes and infection, 22(2), 72-73. https://doi.org/10.1016/j.micinf.2020.02.006
Tezci, E., Sezer, F., Gurgan, U., & Aktan, S. (2015). A study on social support and motivation. The Anthropologist, 22(2), 284-292.
Uryu, S., Tanoue, Y., Nomura, S., Matsuura, K., Makiyama, K., Kawashima, T., ... & Hashizume, M. (2021). Trends in emergency transportation due to heat illness under the new normal lifestyle in the COVID-19 era, in Japan and 47 prefectures. Science of the Total Environment, 768, 144723. https://doi.org/10.1016/j.scitotenv.2020.144723
Xiao, H., Zhang, Y., Kong, D., Li, S., & Yang, N. (2020). The effects of social support on sleep quality of medical staff treating patients with coronavirus disease 2019 (COVID-19) in January and February 2020 in China. Medical science monitor: international medical journal of experimental and clinical research, 26, e923549-1.
Published
How to Cite
Issue
Section
Copyright (c) 2021 International journal of business, economics & management
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Articles published in the International Journal of Business, Economics & Management (IJBEM) are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IJBEM right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.
Articles published in IJBEM can be copied, communicated and shared in their published form for non-commercial purposes provided full attribution is given to the author and the journal. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
