Why SMEs manager truth the digital technology in managing marketing services

https://doi.org/10.31295/ijbem.v4n3.1748

Authors

  • Yuli Purbaningsih Universitas Sembilanbelas November, Indonesia
  • Adi Mursalin Universitas Panca Bhakti, Pontianak, Indonesia
  • Satriadi STIE Pembangunan Tanjungpinang, Indonesia

Keywords:

digital technology, research studies, SME marketing strategy

Abstract

This research aims to figure out why MSME owners justify using digital technology to handle marketing services. According to research and field data suggestions, MSMEs who do not engage in the present technological arena will be left behind in the competition. To demonstrate our knowledge, we gathered a large amount of literature from various sources, including Google Books, Sagepub, Taylor & Francis, and Research Gate, all published in the past ten years. We investigate it using a high level of interpretation and data assessment based on the coding system. Before we go any further, we will test this finding to see whether s = compliance with the study's question. Our initial research was conducted during the PMKM restriction period when national policy prohibited direct encounters; our study generally excludes secondary data. The secondary data is then turned into a solution, which we create in qualitative analysis research. As a result, before the processes for managing a qualitative project, we are led by research. Based on the data and conversation, we can infer that SME managers value digital technology to develop their businesses since digital offers many advantages that help SMEs achieve their objectives.

Downloads

Download data is not yet available.

References

Amriani, A., Aji, A. F., Utomo, A. Y., & Junus, K. M. (2013, October). An empirical study of gamification impact on e-Learning environment. In Proceedings of 2013 3rd international conference on computer science and network technology (pp. 265-269). IEEE.

Baig, A. J., & Faiza, A. (2014). An empirical study on effectiveness of SMS marketing in developing countries with special focus on Pakistan. European Journal of Business and Management, 6(23), 17-27.

Barasa, B. W. (2013). Competition among lending institutions and accessibility to credit by small and medium enterprises in Nakuru Kenya (Doctoral dissertation, University of Nairobi).

Bouazza, A. B., Ardjouman, D., & Abada, O. (2015). Establishing the factors affecting the growth of small and medium-sized enterprises in Algeria. American International journal of Social science, 4(2), 101-115.

Cenamor, J., Parida, V., & Wincent, J. (2019). How entrepreneurial SMEs compete through digital platforms: The roles of digital platform capability, network capability and ambidexterity. Journal of Business Research, 100, 196-206. https://doi.org/10.1016/j.jbusres.2019.03.035

Centola, D. (2013). Social media and the science of health behavior. Circulation, 127(21), 2135-2144.

Chin, T. A., Hamid, A. B. A., Rasli, A., & Baharun, R. (2012). Adoption of supply chain management in SMEs. Procedia-Social and Behavioral Sciences, 65, 614-619. https://doi.org/10.1016/j.sbspro.2012.11.173

Conrad, D., & Newberry, R. (2012). Identification and instruction of important business communication skills for graduate business education. Journal of Education for Business, 87(2), 112-120.

Daneshgar, F., Low, G. C., & Worasinchai, L. (2013). An investigation of ‘build vs. buy’decision for software acquisition by small to medium enterprises. Information and software technology, 55(10), 1741-1750.

Davila, T., Epstein, M., & Shelton, R. (2012). Making innovation work: How to manage it, measure it, and profit from it. FT press.

Farida, N., Naryoso, A., & Yuniawan, A. (2017). Model of Relationship Marketing and E-Commerce in Improving Marketing Performance of Batik SMEs. JDM (Jurnal Dinamika Manajemen), 8(1), 20-29.

Foroudi, P., Gupta, S., Nazarian, A., & Duda, M. (2017). Digital technology and marketing management capability: achieving growth in SMEs. Qualitative Market Research: An International Journal.

Ganguly, A., & Euchner, J. (2018). Conducting Business Experiments: Validating New Business Models Well-designed business experiments can help validate assumptions and reduce risk associated with new business models. Research-Technology Management, 61(2), 27-36.

Ghobakhloo, M., & Ching, N. T. (2019). Adoption of digital technologies of smart manufacturing in SMEs. Journal of Industrial Information Integration, 16, 100107.

Guffey, M. E., & Loewy, D. (2021). Business communication: Process & product. Cengage Learning.

Harapan, H., Aletta, A., Anwar, S., Setiawan, A. M., Maulana, R., Wahyuniati, N., ... & Jamil, K. F. (2017). Healthcare workers' knowledge towards Zika virus infection in Indonesia: a survey in Aceh. Asian Pacific journal of tropical medicine, 10(2), 189-194.

Harini, C. (2020). Entrepeneurial Marketing for UMKM: a Literatur Review. Jurnal Mantik, 4(3), 2297-2302.

He, Q., Head, K. L., & Ding, J. (2014). Multi-modal traffic signal control with priority, signal actuation and coordination. Transportation research part C: emerging technologies, 46, 65-82.

Karatum, S. (2018). The place of digital marketing on Turkish small businesses. Journal of International Trade, Logistics and Law, 3(2), 36-43.

Keh, H. T., Nguyen, T. T. M., & Ng, H. P. (2007). The effects of entrepreneurial orientation and marketing information on the performance of SMEs. Journal of business venturing, 22(4), 592-611. https://doi.org/10.1016/j.jbusvent.2006.05.003

Kemp, W. (2017). Organic spectroscopy. Macmillan International Higher Education.

Khan, F., & Siddiqui, K. (2013). The importance of digital marketing. An exploratory study to find the perception and effectiveness of digital marketing amongst the marketing professionals in Pakistan. Journal of Information Systems & Operations Management, 1.

Krings, W., Palmer, R., & Inversini, A. (2021). Industrial marketing management digital media optimization for B2B marketing. Industrial Marketing Management, 93, 174-186. https://doi.org/10.1016/j.indmarman.2021.01.002

Kumar, A., & Ayedee, N. (2018). Social media tools for business growth of SMES. Journal of Management (JOM), 5(3).

Kusuma, P. O., & Darma, G. S. (2020). Mobile payment transaction on MSMEs. International Research Journal of Management, IT and Social Sciences, 7(3), 104-109.

Lande, M., Shrivastava, R. L., & Seth, D. (2016). Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises). The TQM Journal.

Lawson, C., Gill, R., Feekery, A., & Witsel, M. (2019). Communication skills for business professionals. Cambridge University Press.

Lee, A. R. H. A., Hudson, A. R., Shiwarski, D. J., Tashman, J. W., Hinton, T. J., Yerneni, S., ... & Feinberg, A. W. (2019). 3D bioprinting of collagen to rebuild components of the human heart. Science, 365(6452), 482-487.

Maharani, W., & Gozali, A. A. (2015). Collaborative social network analysis and content-based approach to improve the marketing strategy of SMEs in Indonesia. Procedia Computer Science, 59, 373-381. https://doi.org/10.1016/j.procs.2015.07.540

Mazzarol, T. (2015). SMEs engagement with e-commerce, e-business and e-marketing. Small enterprise research, 22(1), 79-90.

Mehta, R., & Kaushik, N. (2015). A Study of Emerging Trends in Brand Engagement through Digital Marketing. Journal of marketing & communication, 11(2).

Mohan, V., & Ali, S. (2019). Challenges faced by Indian MSMEs in adoption of internet marketing and e-commerce. Academy of Marketing Studies Journal, 23(1), 1-9.

Nordrum, A. (2016). The internet of fewer things [news]. IEEE Spectrum, 53(10), 12-13.

Nwaiwu, F., Duduci, M., Chromjakova, F., & Otekhile, C. A. F. (2020). Industry 4.0 concepts within the Czech SME manufacturing sector: an empirical assessment of critical success factors. Business: Theory and Practice, 21(1), 58-70.

Olatokun, W., & Kebonye, M. (2010). e-Commerce technology adoption by SMEs in Botswana. International Journal of Emerging Technologies & Society, 8(1).

Öztamur, D., & Karakad?lar, ?. S. (2014). Exploring the role of social media for SMEs: as a new marketing strategy tool for the firm performance perspective. Procedia-Social and behavioral sciences, 150, 511-520. https://doi.org/10.1016/j.sbspro.2014.09.067

Pagani, M., & Pardo, C. (2017). The impact of digital technology on relationships in a business network. Industrial Marketing Management, 67, 185-192. https://doi.org/10.1016/j.indmarman.2017.08.009

Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons, 59(4), 411-420. https://doi.org/10.1016/j.bushor.2016.03.004

Peter, M. K., Kraft, C., & Lindeque, J. (2020). Strategic action fields of digital transformation: An exploration of the strategic action fields of Swiss SMEs and large enterprises. Journal of Strategy and Management.

Pikhart, M., & Klimova, B. (2020). Information and Communication Technology-Enhanced Business and Managerial Communication in SMEs in the Czech Republic. Information, 11(6), 336.

Safko, L. (2010). The social media bible: tactics, tools, and strategies for business success. John Wiley & Sons.

Saguy, I. S., & Sirotinskaya, V. (2014). Challenges in exploiting open innovation's full potential in the food industry with a focus on small and medium enterprises (SMEs). Trends in Food Science & Technology, 38(2), 136-148.

Setia, P., Setia, P., Venkatesh, V., & Joglekar, S. (2013). Leveraging digital technologies: How information quality leads to localized capabilities and customer service performance. MIS quarterly, 565-590.

Shamsudin, S. M., & Rahman, S. S. A. (2014). The differences between Islamic marketing and conventional marketing: A review of the literature. In Proceeding of the 1st international conference on management and muamalah 2014 (1st ICoMM) (p. 298À307).

Simulundu, E., Sinkala, Y., Chambaro, H. M., Chinyemba, A., Banda, F., Mooya, L. E., ... & Mweene, A. S. (2018). Genetic characterisation of African swine fever virus from 2017 outbreaks in Zambia: Identification of p72 genotype II variants in domestic pigs. Onderstepoort Journal of Veterinary Research, 85(1), 1-5.

Smith, N. W. (2021). Effective Digital Marketing Strategies for Small Businesses in the Caribbean (Doctoral dissertation, Walden University).

Subawa, N. S., Widhiasthini, N. W., & Suastika, N. P. M. W. S. (2020). The effect of experiential marketing, social media marketing, and brand trust on repurchase intention in Ovo applications. International research journal of management, IT and social sciences, 7(3), 11-21.

Sulaiman, E., Derbani, A., & Adawiyah, W. R. (2020). Digital Marketing in Culinary Tourism: A Case of Micro, Small and Medium Enterprises (MSMEs) in Indonesia.

Supriadi, S., Arisetyawan, A., & Tiurlina, T. (2016). Mengintegrasikan pembelajaran matematika berbasis budaya Banten pada pendirian SD Laboratorium UPI Kampus Serang. Mimbar Sekolah Dasar, 3(1), 1-18.

Taiminen, H. M., & Karjaluoto, H. (2015). The usage of digital marketing channels in SMEs. Journal of Small Business and Enterprise Development.

Teng, S. Y., Touš, M., Leong, W. D., How, B. S., Lam, H. L., & Máša, V. (2021). Recent advances on industrial data-driven energy savings: Digital twins and infrastructures. Renewable and Sustainable Energy Reviews, 135, 110208.

Vásquez, G. A. N., & Escamilla, E. M. (2014). Best practice in the use of social networks marketing strategy as in SMEs. Procedia-Social and Behavioral Sciences, 148, 533-542. https://doi.org/10.1016/j.sbspro.2014.07.076

Whitelaw, S., Mamas, M. A., Topol, E., & Van Spall, H. G. (2020). Applications of digital technology in COVID-19 pandemic planning and response. The Lancet Digital Health. https://doi.org/10.1016/S2589-7500(20)30142-4

Widjaja, G., Tahirs, J. P., Fauzi, R. U. A., Antoni, A., & Nugroho, B. S. (2021). Understanding Digital Application in Small Business for Profitable and Sustainable Practices in Indonesia: Review of Best Practices. International Journal of Disaster Recovery and Business Continuity, 12(1), 168-180.

Wright, P. L., Kroll, M. J., & Parnell, J. A. (1998). Strategic management: concepts and cases. Prentice Hall.

Yee, F. M., & Yazdanifard, R. (2015). The comparison between NGO marketing and conventional marketing practices from SWOT analysis, marketing mix, and performance evaluation perspectives. International Journal of Management, Accounting and Economics, 2(9), 1075-1087.

Yoga, I. M. S., Korry, N. P. D. P., & Yulianti, N. M. D. R. (2019). Information technology adoption on digital marketing communication channel. International journal of social sciences and humanities, 3(2), 95-104.

Zameer, A., & Mukherjee, D. (2011). Food and grocery retail: patronage behavior of Indian urban consumers. South Asian Journal of Management, 18(1), 119-148.

Published

2021-09-03

How to Cite

Purbaningsih, Y., Mursalin, A., & Satriadi, S. (2021). Why SMEs manager truth the digital technology in managing marketing services. International Journal of Business, Economics & Management, 4(3), 461-468. https://doi.org/10.31295/ijbem.v4n3.1748