How to improve public administration services in digital world

What evidences say


  • Andre Ariesmansyah Department of Public Administration, Pasundan University, Indonesia
  • Zahra Nabila Azka Department of Communication Science, Pasundan University, Indonesia
  • Teuku Yuliansyah Department of Communication Science, Pasundan University, Indonesia
  • Yenny Dwi Artini Sekolah Tinggi Ilmu Administrasi "AAN" Yogyakarta, Indonesia
  • Teguh Budi Prasetya STIKES Akbidyo Yogyakarta, Indonesia


digital application, not playing service, public administration, scientific evidence


This study aimed to discuss how public administration services can be improved in an era where technology has penetrated all life and business sectors, including government administration services. To discuss this study, we obtained many issuers from scientific publications in the form of books and other written works. Of course, first, we carefully studied the scientific methodological system, which, among other things, coded the data, analyzed it carefully, and evaluated it until we could conclude that this finding was valid. After we analyzed and followed up with a discussion of the final results, we concluded that this study had gained an understanding of how public administration services can be improved by the support of digital technology applications, which include the involvement of digital technology that has been able to provide convenience in public administration services. Technology can also reduce the practice of non-transparency, such as corruption practices. Specialized roles also positively impact the convenience for the government to carry out public administration tasks. It also provides a sense of justice and democracy for the wider community. Thus, the results of this study hope to essential findings supporting the study of government role and responsibility using technology applications in future studies.


Download data is not yet available.


Aarons, G. A., Hurlburt, M., & Horwitz, S. M. (2011). Advancing a conceptual model of evidence-based practice implementation in public service sectors. Administration and Policy in Mental Health and Mental Health Services Research, 38(1), 4-23.

Abidin, A., Suryanto, T., & Utami, P. (2020). Beyond muamalah principles in digital payment education and its impacts on corruption prevention in Indonesian public sectors. Journal of Social Studies Education Research, 11(3), 46-64.

Ahas, R., & Mark, Ü. (2005). Location based services—new challenges for planning and public administration?. Futures, 37(6), 547-561.

Alas, A. N., Chinthakanan, O., Espaillat, L., Plowright, L., Davila, G. W., & Aguilar, V. C. (2017). De novo stress urinary incontinence after pelvic organ prolapse surgery in women without occult incontinence. International urogynecology journal, 28(4), 583-590.

AlBalushi, T. H., & Ali, S. (2015). Evaluation of the quality of E-government services: Quality trend analysis. Paper presented at the 2015 International Conference on Information and Communication Technology Research (ICTRC), 226-229.

Amalia, F. A., Sosianika, A., & Suhartanto, D. (2020). Indonesian millennials’ halal food purchasing: Merely a habit? British Food Journal.

Armenia, S., Casalino, N., Gnan, L., & Flamini, G. (2021). A systems approach to the digital transformation of public administration.

Burch, R. F., & Strawderman, L. (2014). Leveraging generational differences to reduce knowledge transfer and retention issues in public administration. Public Administration Research, 3(2), 61.

Chen, X. (2019). Smart cities' development trends and practical innovations under the integration of new technologies. Frontiers of Engineering Management, 6(4), 485-502.

Chilvers, J., & Kearnes, M. (2015). Science, democracy, and emergent publics. Remaking participation (pp. 1-27) Routledge.

Conrad, C. C., & Hilchey, K. G. (2011). A review of citizen science and community-based environmental monitoring: Issues and opportunities. Environmental Monitoring and Assessment, 176(1), 273-291.

Curran, G. M., Bauer, M., Mittman, B., Pyne, J. M., & Stetler, C. (2012). Effectiveness-implementation hybrid designs: Combining clinical effectiveness and implementation research elements to enhance public health impact. Medical Care, 50(3), 217-226. doi:10.1097/MLR.0b013e3182408812 [doi].

Darmi, T., & Suwitri, S. (2017). Strengthening the capacity of the human resources apparatus's capacity to implement new autonomous regions. European Journal of Social Sciences, 55(4), 427-438.

Deni, S. (2016). A formulation to eradicate bureaucratic corruption in Indonesia: A model of ethics in public administration. Social Sciences, 5(2), 21-25.

Dirwan, A. (2019). The effect of education against corruption in Indonesia. OIDA International Journal of Sustainable Development, 12(01), 53-64.

Dutta, S., Pal, S. K., Mukhopadhyay, S., & Sen, R. (2013). Application of digital image processing in tool condition monitoring: A review. CIRP Journal of Manufacturing Science and Technology, 6(3), 212-232.

Fathoni, A., & Lanrong, Y. (2021). Transportation policy toward sustainable tourism development: Province of East Java, Indonesia. International Journal of Social Sciences, 4(1), 1-8.

Fernández-Viñé, M. B., Gómez-Navarro, T., & Capuz-Rizo, S. F. (2013). Assessment of the public administration tools for the improvement of the eco-efficiency of Small and Medium Sized Enterprises. Journal of Cleaner Production, 47, 265-273.

Holquist, P. (2010). "In accord with state interests and the people's wishes ": The technocratic ideology of imperial Russia's resettlement administration. Slavic Review, 69(1), 151-179.

Ibrahim, R., Yusoff, M. A., & Koling, H. M. (2018). Patterns and causes of corruption among government officials in Indonesia. Adabi: Journal of Public Administration and Business, 1(1), 74-91.

Ismail, I., Fathonih, A., Prabowo, H., Hartati, S., & Redjeki, F. (2020). Transparency and corruption: Does E-government effective in combating corruption? International Journal of Psychosocial Rehabilitation, 24(4), 5396-5404.

Jasanoff, S. (2017). Science and democracy. The Handbook of Science and Technology Studies, 259-287.

Jatmikowati, S. H., & Sholihah, S. (2017). Document services population: Studies E-KTP-based services implementation regulation number 4 of 2009, at the district office of Batu Ampat east kutai regency. Research on Humanities and Social Sciences, 7(14), 91-100.

Jones, P. (2017). The futures of Canadian governance: Foresight competencies for public administration in the digital era. Canadian Public Administration, 60(4), 657-681.

Keysor, J. J. (2003). Does late-life physical activity or exercise prevent or minimize disablement?: a critical review of the scientific evidence. American journal of preventive medicine, 25(3), 129-136.

Khan, S. N. (2014). Qualitative research method-phenomenology. Asian Social Science, 10(21), 298.

Kouziokas, G. N. (2017). The application of artificial intelligence in public administration for forecasting high crime risk transportation areas in urban environment. Transportation research procedia, 24, 467-473.

Kumar, K., Prakash, A., & Singh, K. (2021). How national education policy 2020 can be a lodestar to transform future generations in India. Journal of Public Affairs, 21(3), e2500.

LeRouge, C., Van Slyke, C., Seale, D., & Wright, K. (2014). Baby boomers’ adoption of consumer health technologies: Survey on readiness and barriers. Journal of Medical Internet Research, 16(9), e3049.

Luna-delRisco, M., Palacio, M. G., Orozco, C. A. A., Moncada, S. V., Palacio, L. G., Montealegre, J. J. Q., & Diaz-Forero, I. (2018). We were adopting the internet of medical things (IoMT) as an opportunity to improve public health in Latin America. Paper presented at the 2018 13th Iberian Conference on Information Systems and Technologies (CISTI), 1-5.

Marysyuk, K. B., Tomchuk, I. O., Denysovsky?, M. D., Geletska, I. O., & Khutornyi, B. V. (2021). 'Diva. Digital state and E-government practices as anti-corruption tools in Ukraine. Institutions, 3, 4.

Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385.

Milakovich, M. E. (2012). Digital governance: New technologies for improving public service and participation Routledge.

Ngatikoh, S., Kumorotomo, W., & Retnandari, N. D. (2020). Transparency in government: A review on the failures of corruption prevention in Indonesia. Paper presented at the Annual Conference of Indonesian Association for Public Administration (IAPA 2019), 181-200.

Padilla-Díaz, M. (2015). Phenomenology in qualitative educational research: Philosophy as science or philosophical science. International Journal of Educational Excellence, 1(2), 101-110.

Pardede, A., Maulita, Y., & Buaton, R. (2018). Application modeling ipv6 (internet protocol version 6) on the e-id card for an identification number for effectiveness and efficiency of registration process identification of population. Paper presented at the Journal of Physics: Conference Series, 978(1) 012017.

Pullin, A. S., Knight, T. M., Stone, D. A., & Charman, K. (2004). Do conservation managers use scientific evidence to support their decision-making?. Biological conservation, 119(2), 245-252.

Rafi, S., Akbar, M. A., Yu, W., Alsanad, A., Gumaei, A., & Sarwar, M. U. (2022). Exploration of DevOps testing process capabilities: An ISM and fuzzy TOPSIS analysis. Applied Soft Computing, 116, 108377.

Roberts, B. C., Perilli, E., & Reynolds, K. J. (2014). Application of the digital volume correlation technique for the measurement of displacement and strain fields in bone: a literature review. Journal of biomechanics, 47(5), 923-934.

Runya, X., Qigui, S., & Wei, S. (2015). The third wave of public administration: The new public governance. Canadian Social Science, 11(7), 11-21.

Sandoval-Almazan, R., & Gil-Garcia, J. R. (2012). Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities. Government Information Quarterly, 29, S72-S81.

Savvas, I., & Bassiliades, N. (2009). A process-oriented ontology-based knowledge management system for facilitating operational procedures in public administration. Expert Systems with Applications, 36(3), 4467-4478.

Seran, O. B., Neolaka, M., & Gana, F. (2021). Improving the capacity of the head of the sub-civil service in the regional apparatus organization of the government in the Malaka district. Journal of Governance and Accountability Studies, 1(1), 15-28.

Špa?ek, D. (2018). Social media use in public administration: The case of Facebook use by Czech regions. Network of Institutes and Schools of Public Administration in Central and Eastern Europe.the NISPAcee Journal of Public Administration and Policy, 11(2), 199-218.

Sulistya, A. Q. W., Sulistiyo, B. B., Aditya, F., Aritonang, I. D., Simangunsong, S. A., Shihab, M. R., & Ranti, B. (2019). A case study of Indonesian government digital transformation: Improving public service quality through E-government implementation. Paper presented at the 2019 5th International Conference on Science and Technology (ICST), 1 1-6.

Tapscott, D., & Tapscott, A. (2016). Blockchain revolution: How the technology behind bitcoin is changing money, business, and the world Penguin.

Tuffour, I. (2017). A critical overview of interpretative phenomenological analysis: A contemporary qualitative research approach. Journal of Healthcare Communications, 2(4), 52.

Uddin, B., Rahmat, R., Jufri, M., & Patarai, I. (2016). Bureaucracy reforms of public service: A case study of governance structuring of passport issuance system at class I Makassar immigration office. Mediterranean Journal of Social Sciences, 7(05), 185-191.

Wibowo, S., & Sandikapura, T. (2019). She improved data security, interoperability, and veracity using blockchain for one data governance, a local tax big data case study. Paper presented at the 2019 International Conference on ICT for Smart Society (ICISS), 7 1-6.

Wright, C. I., Van-Buren, L., Kroner, C. I., & Koning, M. M. G. (2007). Herbal medicines as diuretics: a review of the scientific evidence. Journal of ethnopharmacology, 114(1), 1-31.

Yunas, N. S. (2016). The development of the e-government system in Indonesia. Jurnal Bina Praja: Journal of Home Affairs Governance, 8(1), 97-108.

Zakirova, G. (2021). Development trends of state policy on women in Uzbekistan and its media coverage. International Journal of Social Sciences, 4(4), 374-378.

Zhang, J., Jin, G., Ma, S., & Meng, L. (2003). Application of an improved subpixel registration algorithm on digital speckle correlation measurement. Optics & Laser Technology, 35(7), 533-542.



How to Cite

Ariesmansyah, A., Azka, Z. N., Yuliansyah, T., Artini, Y. D., & Prasetya, T. B. (2022). How to improve public administration services in digital world: What evidences say. International Journal of Social Sciences, 5(3), 202-210.