Motivation of public service at the department of population and civil registration (Dukcapil) of Merauke Regency

Yakobus Yosias Selitubun

doi:10.21744/ijss.v5n4.1982

Authors

Yakobus Yosias Selitubun
yosiasselitubun@gmail.com
Master of Public Administration, Faculty of Social Science And Political Science, Hasanuddin University, Makassar, Indonesia

Keywords:

Merauke Regency, motivation, performance, public bureaucracy, public service

Abstract

This study aims to analyze the motivation of public services at the Department of Population and Civil Registration (Dukcapil) Merauke Regency. The method used in this research is a qualitative research research. The results of this research show 1) The level of interest of officials in the Department of Population and Civil Registry of Merauke Regency in making public policies that make it easier for the community to provide services. 2) The commitment of all employees at the Department of Population and Civil Registry of Merauke Regency to the public interest is very good. But peru must be improved again. 3) Lack of sympathy or compassion for the employees at the Population and Civil Registry Office of Merauke Regency, because there are still many complaints from the community regarding difficulties and taking care of family cards and birth certificates and their complaints are not responded to by employees at the Population and Records Office Merauke Regency Civil. 4) The lack of self-sacrifice that is owned by the Merauke Regency Population and Civil Registration Service employees because there are many complaints from the community where in community service they feel dissatisfied.

Downloads

Download data is not yet available.

References

Amrai, K., Motlagh, S. E., Zalani, H. A., & Parhon, H. (2011). The relationship between academic motivation and academic achievement students. Procedia-Social and Behavioral Sciences, 15, 399-402. https://doi.org/10.1016/j.sbspro.2011.03.111

Andersen, L. B., & Kjeldsen, A. M. (2013). Public service motivation, user orientation, and job satisfaction: A question of employment sector?. International Public Management Journal, 16(2), 252-274.

Ardansyah dan Wasilawati, (2014), Pengawasan, disiplin kerja dan kinerja SDM. Jurnal Manajemen dan Kewirausahaan.

Ashraf, N., Bandiera, O., & Jack, B. K. (2014). No margin, no mission? A field experiment on incentives for public service delivery. Journal of public economics, 120, 1-17. https://doi.org/10.1016/j.jpubeco.2014.06.014

Brewer, J. L., Blake, A. J., Rankin, S. A., & Douglass, L. W. (1999). Theory of reasoned action predicts milk consumption in women. Journal of the American Dietetic Association, 99(1), 39-44. https://doi.org/10.1016/S0002-8223(99)00012-7

Cordella, A., & Tempini, N. (2015). E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government information quarterly, 32(3), 279-286. https://doi.org/10.1016/j.giq.2015.03.005

Dwianto, D. (2012). Principal Leadership-Based Learning (A Site Study at Senior High School 1 Weleri Kendal) (Doctoral dissertation, Universitas Muhammadiyah Surakarta).

Febriani, H. D. (2018). Pengaruh motivasi kerja terhadap organizational citizenship behaviaor (OCB) karyawan Pt. Pelindo III (Persero) Cabang Tanjung Perak Surabaya. Aplikasi Administrasi: Media Analisa Masalah Administrasi, 19(2), 88-99.

Francois, P. (2000). ‘Public service motivation’as an argument for government provision. Journal of Public Economics, 78(3), 275-299. https://doi.org/10.1016/S0047-2727(00)00075-X

Hasanah, N., Perizade, B., Widiyanti, M., & Adam, M. (2021). Effect of training and career development on employee performance at PT. Bank Mandiri (persero) tbk. regional retail collection and recovery units region II / Sumatera 2. International Journal of Social Sciences, 4(2), 211-219. https://doi.org/10.31295/ijss.v4n2.1702

Hasibuan, M. S. (2012). Manajemen Sdm. Edisi Revisi, Cetakan Ke Tigabelas. Jakarta: Bumi Aksara.

Hood, C. (2000). Paradoxes of public-sector managerialism, old public management and public service bargains. International public management journal, 3(1), 1-22. https://doi.org/10.1016/S1096-7494(00)00032-5

Jason, C. A., Jeffery, L. A., & Michael, W. J. (2011). Organizational behavior: Improving performance and commitment in the workplace.

Khasanah, K. (2015). Pengaruh Motivasi Pelayanan Publik Terhadap Kinerja pegawai Badan Perizinan Terpadu dan Penanaman modal Di Kota Makasar.

Kimbal, F. F., Sendow, G. M., & Adare, D. J. (2015). Beban kerja, organizational citizenship behavior, dan keterlibatan kerja pengaruhnya terhadap kinerja karyawan PT. PLN (Persero) wilayah Suluttenggo Area Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 3(2).

Klimesch, W. (1999). EEG alpha and theta oscillations reflect cognitive and memory performance: a review and analysis. Brain research reviews, 29(2-3), 169-195. https://doi.org/10.1016/S0165-0173(98)00056-3

Mangkunegara, A. A. P. (2011). Manajemen sumber daya manusia perusahaan.

Moenir, H. A. S. (2006). Manajemen Pelayanan Umum di Indonesia, Jakarta, Bumi Aksara. Bumi Aksara.

Mostafa, A. M. S., & Leon-Cazares, F. (2016). Public service motivation and organizational performance in Mexico: Testing the mediating effects of organizational citizenship behaviors. International Journal of Public Administration, 39(1), 40-48.

Perry, J. L., & Wise, L. R. (1990). The motivational bases of public service. Public administration review, 367-373.

Pessoa, L. (2009). How do emotion and motivation direct executive control?. Trends in cognitive sciences, 13(4), 160-166. https://doi.org/10.1016/j.tics.2009.01.006

Ramadhan, F. P. (2018). Pengaruh Organizational Citizenship Behavior (OCB) dan Good Corporate Governance (GCG) Terhadap Kinerja Karyawan (Studi Pada Karyawan PT. TASPEN (Persero) Kantor Cabang Malang) (Doctoral dissertation, Universitas Brawijaya).

Robbins, S. P., & Judge, T. A. (2008). Perilaku organisasi edisi ke-12. Jakarta: Salemba Empat, 11.

Sarmawa, I. W. G., Suryani, N. K., & Riana, I. G. (2015). Commitment and competency as an organizational citizenship behaviour Predictor and its effect on the performance. International Journal of Economics, Commerce and Management, 3(1), 1-13.

Simamora, H. (2004). Manajemen sumber daya manusia, edisi ketiga. Yogyakarta: Stie Ykpn.

Subyantoro, A. (2009). Karakteristik individu, karakteristik pekerjaan, karakteristik organisasi dan kepuasan kerja pengurus yang dimediasi oleh motivasi kerja (studi pada pengurus kud di Kabupaten Sleman). Jurnal manajemen dan kewirausahaan, 11(1), 11-19.

Sugiyono, P. D. (2018). Quantitative, qualitative, and R&D research methods. Bandung:(ALFABETA, Ed.).

Sunaryo, S., & Suyono, J. (2013). A test of model of the relationship between public service motivation, job satisfaction and organization citizenship behavior. Review Integrative Business & Economics, 2(1), 384.

Tosun, J., & Howlett, M. (2021). Managing slow onset events related to climate change: The role of public bureaucracy. Current Opinion in Environmental Sustainability, 50, 43-53. https://doi.org/10.1016/j.cosust.2021.02.003

Van der Voet, J. (2014). The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure. European Management Journal, 32(3), 373-382. https://doi.org/10.1016/j.emj.2013.10.001

Wei, W., Guo, M., Ye, L., Liao, G., & Yang, Z. (2016). Work-family conflict and safety participation of high-speed railway drivers: Job satisfaction as a mediator. Accident Analysis & Prevention, 95, 97-103. https://doi.org/10.1016/j.aap.2016.06.022

Zahra, S. A., & Covin, J. G. (1995). Contextual influences on the corporate entrepreneurship-performance relationship: A longitudinal analysis. Journal of business venturing, 10(1), 43-58. https://doi.org/10.1016/0883-9026(94)00004-E