Implementation of the integrated public service information system application (SIPUT) to improve public service communication in the Loktuan Village, Bontang City
Keywords:
implementation, integrated public service information system, public service communication, SIPUT applicationAbstract
SIPUT is an information system that utilizes information and communication technology to facilitate administrative management at the administrator level. The study aimed to find out the implementation of the SIPUT (Integrated Public Service System) application to improve public services in the Loktuan Village, Bontang City. This research used a descriptive qualitative approach with a purposive sampling technique. The primary data sources used in this study include the head of the Loktuan sub-district head, Mr. Hadi Jumianto and Mrs. Nurliya, and three public service employees or staff who operate the SIPUT application, as well as the surrounding community who often use public services in the Loktuan sub-district, as many as 5 people. Secondary data sources used are written sources. Data analysis using Miles and Huberman. In improving public services, five indicators serve as a benchmark for whether the efforts made can improve public service communication, namely fast service, appropriate service, cheap service, safe service, and fair service. The government can improve digital-based public services by adding additional features such as customer satisfaction levels and complaint telephone numbers if there are things that might harm citizens.
Downloads
References
Apridiyanti, A., Suharman, H., & Ardianto, Z. (2020). Successful Implementation of Information Systems in Public Sector Organizations. Journal of Accounting Auditing and Business, 3(1).
Ariyanto, D., Dewi, A. A., Hasibuan, H. T., & Paramadani, R. B. (2022). The success of information systems and sustainable information society: measuring the implementation of a village financial system. Sustainability, 14(7), 3851.
Ashraf, N., Bandiera, O., & Jack, B. K. (2014). No margin, no mission? A field experiment on incentives for public service delivery. Journal of public economics, 120, 1-17. https://doi.org/10.1016/j.jpubeco.2014.06.014
Badu, S. Q. (2021). Implementation Of Integrated Licensing Service Policy In Increasing The Effectiveness Of Public Services In Gorontalo District. IJIERT, 8(5).
Beasley, M. S., Clune, R., & Hermanson, D. R. (2005). Enterprise risk management: An empirical analysis of factors associated with the extent of implementation. Journal of accounting and public policy, 24(6), 521-531. https://doi.org/10.1016/j.jaccpubpol.2005.10.001
Bertot, J., Estevez, E., & Janowski, T. (2016). Universal and contextualized public services: Digital public service innovation framework. Government information quarterly, 33(2), 211-222. https://doi.org/10.1016/j.giq.2016.05.004
Cordella, A., & Iannacci, F. (2010). Information systems in the public sector: The e-Government enactment framework. The Journal of Strategic Information Systems, 19(1), 52-66. https://doi.org/10.1016/j.jsis.2010.01.001
Francois, P. (2000). ‘Public service motivation’as an argument for government provision. Journal of Public Economics, 78(3), 275-299. https://doi.org/10.1016/S0047-2727(00)00075-X
Gerontas, A., Zeginis, D., Promikyridis, R., Androš, M., Tambouris, E., Cipan, V., & Tarabanis, K. (2022). Enhancing Core Public Service Vocabulary to Enable Public Service Personalization. Information, 13(5), 225.
Grimaldi, M., Sebillo, M., Vitiello, G., & Pellecchia, V. (2020). Planning and managing the integrated water system: a spatial decision support system to analyze the infrastructure performances. Sustainability, 12(16), 6432.
Hardiyansyah, H. (2015). Komunikasi Pelayanan Publik Konsep dan Aplikasi.
Hardiyansyah, H. (2018). Kualitas Pelayanan Publik: Konsep, Dimensi, Indikator dan Implementasinya. Gava Media.
Khubone, T., Tlou, B., & Mashamba-Thompson, T. P. (2020). Electronic health information systems to improve disease diagnosis and management at point-of-care in low and middle income countries: a narrative review. Diagnostics, 10(5), 327.
Kuswati, Y., Hartati, T., & Kusmayadi, D. (2022). Implementation of E-Government-Based Policies in Improving Public Service Satisfaction in the Majalengka Regency Local Government. International Journal of Social Science and Business, 6(3), 385–394.
Lee, J., Bharosa, N., Yang, J., Janssen, M., & Rao, H. R. (2011). Group value and intention to use—A study of multi-agency disaster management information systems for public safety. Decision Support Systems, 50(2), 404-414. https://doi.org/10.1016/j.dss.2010.10.002
Lin, F., Fofanah, S. S., & Liang, D. (2011). Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success. Government Information Quarterly, 28(2), 271-279. https://doi.org/10.1016/j.giq.2010.09.004
Lindgren, I., Madsen, C. Ø., Hofmann, S., & Melin, U. (2019). Close encounters of the digital kind: A research agenda for the digitalization of public services. Government information quarterly, 36(3), 427-436. https://doi.org/10.1016/j.giq.2019.03.002
Maulana, M. M., Suroso, A. I., Nurhadryani, Y., & Seminar, K. B. (2023). The Smart Governance Framework and Enterprise System’s Capability for Improving Bio-Business Licensing Services. Informatics, 10(2), 53.
Miles, M. B., Huberman, A. M., & Saldana, J. (2018). Qualitative Data Analysis. (Fourth Edi). SAGE Publication.
Sihombing, T., Dewi, E., & Hutapea, D. (2022). Implementation of public service policy to improve the service quality of Sisingamangaraja xii international airport. The Social Perspective Journal, 1(2), 145-163.
Simatauw, H. (2021). Transparency of public service principles in Amantelu Village, Sirimau District, Ambon City. International Research Journal of Management, IT and Social Sciences, 8(6), 605–612. https://doi.org/10.21744/irjmis.v8n6.1951
Sinambela, L. P. (2014). Teori Reformasi Pelayanan Publik: Teori. Kebijakan, dan Implementasi Cetakan Ketujuh.
Sulistyaningsih, T., Nurmandi, A., Salahudin, S., Roziqin, A., Kamil, M., Sihidi, I. T., ... & Loilatu, M. J. (2021). Public policy analysis on watershed governance in Indonesia. Sustainability, 13(12), 6615.
Sutton, R. T., Pincock, D., Baumgart, D. C., Sadowski, D. C., Fedorak, R. N., & Kroeker, K. I. (2020). An overview of clinical decision support systems: benefits, risks, and strategies for success. NPJ digital medicine, 3(1), 17.
Vatanasombut, B., Igbaria, M., Stylianou, A. C., & Rodgers, W. (2008). Information systems continuance intention of web-based applications customers: The case of online banking. Information & management, 45(7), 419-428. https://doi.org/10.1016/j.im.2008.03.005
Zhu, Q., Sarkis, J., & Lai, K. H. (2008). Confirmation of a measurement model for green supply chain management practices implementation. International journal of production economics, 111(2), 261-273. https://doi.org/10.1016/j.ijpe.2006.11.029
Published
How to Cite
Issue
Section
Copyright (c) 2023 International research journal of management, IT and social sciences
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Articles published in the International Research Journal of Management, IT and Social sciences (IRJMIS) are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IRJMIS right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.
Articles published in IRJMIS can be copied, communicated and shared in their published form for non-commercial purposes provided full attribution is given to the author and the journal. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
This copyright notice applies to articles published in IRJMIS volumes 7 onwards. Please read about the copyright notices for previous volumes under Journal History.
