Exploration of decision-making practices from the perspective of strategic management accounting
Keywords:
Decision Making, Mile Coffee, Strategic Management AccountingAbstract
Purpose: This research examines how Mile Coffee applies strategic management accounting to enhance operational efficiency and financial stability. Method: The research uses a qualitative case study method, with data collected through interviews, observations, and document analysis, validated by triangulation. Results: Findings reveal that value chain analysis, profitability analysis, competitor analysis, and benchmarking improve Mile Coffee's decision-making and business sustainability. Novelty: The study highlights the integration of strategic management accounting in small businesses within the coffee shop industry. Contribution: It offers insights into applying strategic management accounting to support sustainable business practices in Indonesia's competitive market.
Downloads
References
Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual review of psychology, 60(1), 451-474.
Alamri, A. M. (2019). Association between strategic management accounting facets and organizational performance. Baltic Journal of Management, 14(2), 212-234.
Albu, N., & Albu, C. N. (2012). Factors associated with the adoption and use of management accounting techniques in developing countries: The case of Romania. Journal of International Financial Management & Accounting, 23(3), 245-276.
Aldrighetti, R., Battini, D., Ivanov, D., & Zennaro, I. (2021). Costs of resilience and disruptions in supply chain network design models: a review and future research directions. International Journal of Production Economics, 235, 108103. https://doi.org/10.1016/j.ijpe.2021.108103
Anderson, R. E., & Srinivasan, S. S. (2003). E?satisfaction and e?loyalty: A contingency framework. Psychology & marketing, 20(2), 123-138.
Bhimani, A., & Langfield-Smith, K. (2007). Structure, formality and the importance of financial and non-financial information in strategy development and implementation. Management accounting research, 18(1), 3-31. https://doi.org/10.1016/j.mar.2006.06.005
Bromwich, M. (1990). The case for strategic management accounting: the role of accounting information for strategy in competitive markets. Accounting, organizations and society, 15(1-2), 27-46. https://doi.org/10.1016/0361-3682(90)90011-I
Cadez, S., & Guilding, C. (2008). An exploratory investigation of an integrated contingency model of strategic management accounting. Accounting, organizations and society, 33(7-8), 836-863. https://doi.org/10.1016/j.aos.2008.01.003
Cadez, S., & Guilding, C. (2012). Strategy, strategic management accounting and performance: a configurational analysis. Industrial Management & Data Systems, 112(3), 484-501.
Chen, P. T., & Hu, H. H. (2010). How determinant attributes of service quality influence customer?perceived value: An empirical investigation of the Australian coffee outlet industry. International Journal of Contemporary Hospitality Management, 22(4), 535-551.
Cooper, R. G. (2019). The drivers of success in new-product development. Industrial marketing management, 76, 36-47. https://doi.org/10.1016/j.indmarman.2018.07.005
Creswell, J. W. (2018). Qualitative, quantitative, and mixed methods approaches+ a crash course in statistics. Sage publications.
Cristyanti, L., Fauzan, A., Alam, D. P., Muhamad, D. N., & Ikram, S. (2020). Management Accounting Practices in Small Medium Enterprises (Survey on Coffee Shop Business in Bandung).
Dixon, R. (1993). Strategic management accounting. Omega, 21(6), 605-618. https://doi.org/10.1016/0305-0483(93)90003-4
Drury, C. M. (2013). Management and cost accounting. Springer.
Duçi E. (2021). Strategic Management Accounting-Evolution of the concept.
Ekkaphol, S., & Wichitsathian, S. (2024). Strategic management accounting and sustainable performance: The serial mediating role of business strategies and competitiveness. Journal of Infrastructure, Policy and Development, 8(6).
Gagné, M., & Deci, E. L. (2005). Self?determination theory and work motivation. Journal of Organizational behavior, 26(4), 331-362.
Grundy, T. (1996). Cost is a strategic issue. Long range planning, 29(1), 58-68. https://doi.org/10.1016/0024-6301(95)00066-6
Heineke, J., & Davis, M. M. (2007). The emergence of service operations management as an academic discipline. Journal of operations management, 25(2), 364-374. https://doi.org/10.1016/j.jom.2006.11.003
Homburg, C., Jozi?, D., & Kuehnl, C. (2017). Customer experience management: toward implementing an evolving marketing concept. Journal of the Academy of Marketing Science, 45, 377-401.
Hoque, Z. (2004). A contingency model of the association between strategy, environmental uncertainty and performance measurement: impact on organizational performance. International business review, 13(4), 485-502. https://doi.org/10.1016/j.ibusrev.2004.04.003
Horngren, C.T. (2014). Introduction to management accounting. Sixteenth. Pearson.
Horngren, C.T., Datar, S.M., Rajan, M.V., Columbus, B., New, I., San, Y., et al. (2012). Cost Accounting a Managerial Emphasis Global Edition Fourteenth Edition [Internet]. Available from: www.pearsoned.co.uk
Jiuhardi. (2023). Ekonomi Mikro Terapan. RV Pustaka Horizon.
Kaplan, R. S., & Norton, D. P. (1996). Strategic learning & the balanced scorecard. Strategy & Leadership, 24(5), 18-24.
Kaplan, R. S., & Norton, D. P. (2004). Measuring the strategic readiness of intangible assets. Harvard business review, 82(2), 52-63.
Koesworodjati, Y., & Fathiyyahrohmah, A. (2023). Brewing happiness: Is it just about coffee or more?. JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen, 20(2), 220-242.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th Editi). England: Pearson Education Limited.
Kurniawan, D. (2019). Coffee Shops in Indonesia Nearly Reach 3,000 Stores.
Langfield?Smith, K. (2008). Strategic management accounting: how far have we come in 25 years?. Accounting, Auditing & Accountability Journal, 21(2), 204-228.
Liu, Y., & Shankar, V. (2015). The dynamic impact of product-harm crises on brand preference and advertising effectiveness: An empirical analysis of the automobile industry. Management science, 61(10), 2514-2535.
Ma, L., Chen, X., Zhou, J., & Aldieri, L. (2022). Strategic management accounting in small and medium-sized enterprises in emerging countries and markets: A case study from China. Economies, 10(4), 74.
Maspul, K. A. (2023). Digital Innovation in the Specialty Coffee Market: Revolutionizing Business and Competitive Advantage. EKOMA: Jurnal Ekonomi, Manajemen, Akuntansi, 3(1), 323-335.
Masschelein, S. (2024). The Value of Cost Information. Principles of Strategic Management Accounting.
Nadiri, H., & Gunay, G. N. (2013). An empirical study to diagnose the outcomes of customers’ experiences in trendy coffee shops. Journal of Business Economics and Management, 14(1), 22-53.
Nguyen, T. M., & Nguyen, T. T. (2021). The application of strategic management accounting: Evidence from the consumer goods industry in Vietnam. The Journal of Asian Finance, Economics and Business, 8(10), 139-146.
Nik Abdullah, N. H., Krishnan, S., Mohd Zakaria, A. A., & Morris, G. (2022). Strategic management accounting practices in business: A systematic review of the literature and future research directions. Cogent Business & Management, 9(1), 2093488.
Ojra, J., Opute, A. P., & Alsolmi, M. M. (2021). Strategic management accounting and performance implications: a literature review and research agenda. Future Business Journal, 7(1), 64.
Onggaria, E., Manurung, O. E., & Vince, W. (2022). Implementation of Porter's Strategy in Coffee Shop Using SWOT and Marketing Mix Analysis. In Proceedings of the 2022 International Conference on Industrial Engineering and Operations Management (IEOM) Rome, Italy (pp. 26-28).
Paulus, P. B., & Kenworthy, J. B. (2019). Effective brainstorming. The Oxford handbook of group creativity and innovation, 287-305.
Pérez-Morón, J., Madan, S., Cheu, J. Y., Kee, D. M. H., Cheong, L. C., Chin, R., ... & García, A. P. M. (2022). Effect of service quality and customer satisfaction on customer loyalty: A case study of Starbucks in Malaysia. International journal of tourism and hospitality in Asia Pasific (IJTHAP), 5(1), 62-74.
Porter, M. E. (1998). Competitive strategy: Techniques for analyzing industries and competitors.
Prihastiwi, D. A., & Sholihin, M. (2018). Factors affecting the use of management accounting practices in small and medium enterprises: evidence from Indonesia. Journal Dinamika Akuntansi, 10(2), 158-176.
Proença, J. F., Torres, A. C., Marta, B., Silva, D. S., Fuly, G., & Pinto, H. L. (2022). Sustainability in the coffee supply chain and purchasing policies: A case study research. Sustainability, 14(1), 459.
Quinn, M. (2011). Routines in management accounting research: further exploration. Journal of Accounting & Organizational Change, 7(4), 337-357.
Rigby, D., & Bilodeau, B. (2011). Management tools & trends 2013. London: Bain & Company.
Rizal, M., Askafi, E., & Supriyono, S. (2021). Implementation of the performance accountability system for government agencies (SAKIP) in realizing good governance at the Kediri city health office. International Journal of Business, Economics and Management, 4(1), 174-179. https://doi.org/10.31295/ijbem.v4n1.1463
Roslender, R., & Hart, S. J. (2010). Strategic management accounting: Lots in a name. Accountancy Discussion Papers, 1005, 1-27.
Simmonds, K. (1982). Strategic management accounting for pricing: a case example. Accounting and business research, 12(47), 206-214.
Sriyono, S., Nugroho, S. P., Soeprapto, A., & Sirait, A. (2022). Strategic Management Accounting Techniques for Strategic Costing in Village-Owned Enterprises. International Journal of Professional Business Review: Int. J. Prof. Bus. Rev., 7(6), 15.
Toffin. (2020). Brewing in Indonesia. The rise of coffee culture in Indonesia. 2020 Nov 12;
Verhoef, P. C., & Bijmolt, T. H. (2019). Marketing perspectives on digital business models: A framework and overview of the special issue. International Journal of Research in Marketing, 36(3), 341-349. https://doi.org/10.1016/j.ijresmar.2019.08.001
Vu, T. K. A., Dam, B. H., & Ha, T. T. V. (2022). Factors affecting the application of strategy management accounting in Vietnamese logistics enterprises. Journal of Distribution Science, 20(1), 27-39.
Yin, R. K. (2009). Case study research: Design and methods (Vol. 5). sage.
Yin, R. K. (2018). Case study research and applications.
Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2018). Services marketing: Integrating customer focus across the firm. McGraw-Hill.
Zhang, X., & Bartol, K. M. (2010). Linking empowering leadership and employee creativity: The influence of psychological empowerment, intrinsic motivation, and creative process engagement. Academy of management journal, 53(1), 107-128.
Zhu, P., Qian, X., Liu, X., & Lu, S. (2021). Pricing decisions under manufacturer's component open-supply strategy. arXiv preprint arXiv:2102.10280.
Published
How to Cite
Issue
Section
Copyright (c) 2025 International journal of business, economics and management

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Articles published in the International Journal of Business, Economics & Management (IJBEM) are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IJBEM right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.
Articles published in IJBEM can be copied, communicated and shared in their published form for non-commercial purposes provided full attribution is given to the author and the journal. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.