Influence of the quality of human resources, communication information technology, and product mounting requirements on product performance

  • Putu Eka Juliana Jaya Udayana University, Denpasar, Indonesia
  • Made Suyana Utama Udayana University, Denpasar, Indonesia
  • I G.W. Murjana Yasa Udayana University, Denpasar, Indonesia
  • Ni Nyoman Yuliarmi Udayana University, Denpasar, Indonesia
Keywords: HR quality, ICT, mounting product requirement, product performance, small and medium enterprises


Improving community welfare is one of the main objectives of a development process in all countries, including Indonesia. Small and Medium Industries (IKM) have contributed significantly to the development of the Indonesian economy through the export, trade, and supporting employment growth sectors. The purpose of this study is to determine the effect of the quality of human resources, information and communication technology and mounting product requirements on product performance (a study of SMEs in the City of Denpasar). This research method uses a quantitative approach that is analyzed using structural equation analysis (SEM) PLS with a sample of 126 business operators in the city of Denpasar. The results of this study are the quality of human resources, information and communication technology and mounting product requirements have a positive and significant effect on product performance. Product performance of 55.5 percent is influenced by variables in the study. Suggestions for further research are that researchers can then add other variables related to product quality outside of this study such as money, markets, and more specific materials, this is because there is still 44.5 percent of other factors outside this research that affect product performance.


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How to Cite
Jaya, P. E. J., Utama, M. S., Yasa, I. G. M., & Yuliarmi, N. N. (2020). Influence of the quality of human resources, communication information technology, and product mounting requirements on product performance. International Research Journal of Management, IT and Social Sciences, 7(3), 29-37.
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